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Return policy and delivery 

Order fulfillment process

All our prices are displayed in CAD (Canadian dollars).
We process orders as quickly as possible to satisfy our customers. Please allow 2-5 business days for order processing before shipment. During holiday periods, please allow an additional 48 hours (business days) for processing, and postal delays may also vary due to increased volume.

Delivery

Canada:

  • Option 1: Delivery WITHOUT TRACKING - uninsured
    . Shipping costs are $5.99, and the package is sent by Canada Post - Letter Post. Allow approximately 5 to 10 business days* for delivery within Canada. No tracking number is provided, and we do not assume any responsibility if your package is lost by the carrier.


  • Option 2: Delivery WITH tracking. Shipping costs are $12.99, and the package is sent by Canada Post, UPS, or Purolator (depending on the destination in Canada). Allow approximately 2 to 5 business days* for delivery. A tracking number will be sent by email once the order leaves our workshop.
     

Delivery options vary according to the volume of items in the order. We offer free shipping for orders over $90 within Canada with a tracking number.


*These are approximate delivery times. We are not responsible for longer delays caused by the carrier.


International:
France, Belgium, Italy, Switzerland, and Spain.



  • Regular shipping: Shipping costs are $21.00 with Canada Post and include a tracking number. Allow approximately 2 to 3 weeks (business days*) for delivery.
If you live outside of Canada, standard customs fees are applied when your package arrives at its destination. Therefore, you may have to pay customs and import duties. If your package is subject to these fees, the recipient is responsible for covering these costs. These fees are independent of our control and vary from country to country, so we cannot predict the exact amount of your potential fees. For more information, consult your local government to find out the rates.

We offer free shipping for international orders over $175 with a tracking number.


*These are approximate delivery times. We are not responsible for longer delays caused by the carrier.


IMPORTANT:
Please note that Marine Minelle Jewelry is not responsible for packages sent to the wrong address due to incorrect information provided by the customer. Shipping costs for packages with incorrect addresses will be borne by the customer.
Marine Minelle Jewelry is not responsible for packages sent WITHOUT a tracking number.
Marine Minelle Jewelry is not responsible for the disappearance of packages WITH TRACKING in your mailbox after official delivery recorded by the carrier. Once your package is declared delivered, our responsibility ends. No refunds will be issued in this case.
The buyer is required to check the condition of the packaging and its contents in the presence of the delivery person or the person in charge at the pickup point at the time of delivery. In the event of damage during transport, any complaints must be made to the carrier within three days of delivery.
For further inquiries: marineminellejewelry@gmail.com

Return

No return is possible. All of our products are final sales .

Please note that our parts are recycled elements. As a result, some have small imperfections which in no way spoil the beauty of the jewel.  

If you have any questions, do not hesitate to contact us, it will be our pleasure to help you  marineminellejewelry@gmail.com 

Terms and conditions

These general conditions govern the use of this site marineminellejewelry.com 

This site is owned and operated by Marine Minelle Jewelry

By using this site, you indicate that you have read and understood the terms of use and that you agree to abide by them at all times.

Type of site: e-commerce

Intellectual property

All content published and made available on this site is the property of Marine Minelle Jewelry and its creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of this site.

Accounts

When you create an account on our site, you agree to the following:

1. that you are solely responsible for your account and the security and confidentiality of your account, including any passwords or sensitive information attached to such account, and

2. that all personal information you provide to us through your account is current, accurate and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you use our site illegally or violate the Terms of Acceptable Use.

Sales of goods and services

This document governs the sale of goods made available on our site.

The goods we offer include:

- Jewelry and accessories

The properties linked to this document are the properties which are displayed on our site at the time you access it. This includes any products listed as out of stock. All information, descriptions or images that we provide about our goods are described and presented with the greatest possible accuracy. However, we are not legally bound by such information, descriptions or images as we cannot guarantee the accuracy of every product or service we provide. You agree to purchase such goods at your own risk.

Payments

We accept the following payment methods on this site:

- Credit/debit card

- PayPal

When you provide us with your payment information, you are confirming to us that you have authorized the use of and access to the payment instrument you have chosen to use. By providing us with your payment details, you confirm that you authorize us to charge the amount due to this payment instrument.

If we believe that your payment has violated any law or any of our Terms of Service, we reserve the right to cancel your transaction. 

Transport and delivery

When you make a purchase from our site, you agree and acknowledge that you provide a valid email and shipping address for the order. We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment method. Although we aim to provide you with an accurate estimate of shipping times and costs, these may vary due to unforeseen circumstances.

Limitation of Liability

Marine Minelle Jewelry or one of its employees will be held responsible for any problem arising from this site. Nevertheless, Marine Minelle Jewelry and its employees will not be held responsible for any problem arising from any irregular use of this site.

Indemnity

As a user, you hereby indemnify Marine Minelle Jewelry from any liability, cost, cause of actions, damages or expenses arising out of your use of this site or your breach of one of the provisions set forth herein. 

Applicable laws

This document is subject to the applicable laws of Canada and is intended to comply with its necessary rules and regulations.

For EU residents, GDPR is the applicable law that governs this document. In the event of any inconsistency between any provision of this document and the GDPR, the rules of the GDPR shall take precedence.

Divisibility

If at any time any of the provisions set forth herein are held to be inconsistent or invalid under applicable law, such provisions shall be deemed void and shall be severed from this document. All other provisions will not be affected by law and the rest of the document will still be considered valid.

Amendments

These terms and conditions may be amended from time to time to maintain compliance with the law and to reflect any changes to the way we run our site and the way we expect users to behave on our site. We recommend that our users check these terms and conditions from time to time to ensure that they are aware of any updates. If necessary, we will notify users by email of changes to these terms or we will post a notice on our site. 

Contact 

Please contact us if you have any questions or concerns. Our contact details are as follows:

marineminellejewelry@gmail.com

Date d'entrée Effective Date: November 8, 2021

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